FREQUENTLY ASKED QUESTION's

WHAT IF WE’RE NOT HAPPY WITH THE CLEANING?

Quite simply, you don’t pay. We offer a “Happy, or it’s free guarantee.” If we aren’t cleaning what we agreed to clean, why should you pay? Feel free to ask us more about how this works.

WOULD YOU USE THE SAME CLEANER FOR OUR OFFICE ALL THE TIME?

Yes, we do. Barring holidays or illness, you will have the same cleaner all the time. This gives you the consistency you would be looking for in a cleaning company

DO YOU CLEAN DAYS OR NIGHTS?

We do both. The majority of our cleans are at night time or weekends. That’s just what most of our clients prefer. However, daytime cleaning is also an option.

DO YOU BRING YOUR OWN CLEANING SUPPLIES?

We bring all the cleaning supplies and equipment required to exceptionally clean your space. We always try to cater to our customers, so if you prefer us to use a specific product, just let us know!

DO YOU PROVIDE TOILET PAPER, HAND TOWELS AND SOAP, ETC?

Yes, we can. We don’t do it for all of our clients. It’s entirely up to you whether you purchase this from us or you purchase it yourself.

HOW SOON CAN YOU START IF WE WANT TO EMPLOY YOUR SERVICES?

As long as you are ready for us, we can start within 48 hours of you awarding us the work.

WHAT ABOUT SECURITY?

All of our cleaners have Police Checks completed and are available on request. Our Company is WSIB compliant and fully bonded and insured. 

CAN WE TRIAL YOUR SERVICES BEFORE MAKING A COMMITMENT? 

Yes, you can. In fact, we offer a free sample clean, where you can see the quality of work we promise to deliver every single time. We understand that contracting a cleaner can be a big decision, so why not give you a trial before you make your final decision.

HOW DO WE CANCEL/RESCHEDULE THE APPOINTMENT? 

Modifying your schedule is easy. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change the cleaning date, just let us know as soon as possible. We do ask for notification at least 24 hours in advance, so we can quickly reschedule your service.